Refunds and cancellation

1. How you pay

Plans and use are paid from a prepaid credit balance. Each payment is acknowledged with a GST tax invoice. The monthly plan fee is taken from the balance on the first day of each month; per-use charges are taken as the service is used.

2. Cancelling

You can cancel at any time from Help inside FinCom or by writing to us. The plan then stops at the end of the current month and no further monthly fee is taken. The current month's fee is not refunded pro rata.

3. When credit is refunded

• A payment made twice by mistake: refunded in full.
• A reading that failed: the charge for an AI or OCR reading that did not complete goes back to your credit automatically.
• Account closed by us for reasons other than a breach of the terms: unused credit is refunded.
• Closing your own account: unused credit added in the last 90 days is refunded on request, less any charges already used.

Otherwise, credit already added is not refunded and does not expire while the account is open.

4. How refunds are made

Ask by writing to [support email] with your firm name and the payment details. Approved refunds are made to the original payment account within 7 working days of approval. A credit note is issued for the GST.

5. Delivery of the service

FinCom is delivered online. Access starts when your account is opened and credit is added; nothing is shipped physically. If you cannot get access after paying, write to us and we will resolve it within one working day.

6. Contact

Yuvnav Services Private Limited, [registered office address, Noida, Uttar Pradesh, PIN]. Email [support email]. Phone [phone].